Enrichment Seminar

Yesterday, heard a news about Singaporean will be facing tougher global economy..... as Singaporean is neither here nor there...... we are sandwich, etc.... etc..... So MOM going to build new training campuses, inorder for us to be more competitive.....(I did not really watch the full news lah) ... But in brief is something like that lah......

Yes. This news really link me to think back on a seminar which I had attended on the past Saturday, 15 Aug. What seminar was that??? Is a PA induction seminar. PA always have this programme. They invite all those new trainers in that year, and have a brief introduction on what is PA mission.

Tell you, I really surprise that PA will really get such a good speaker for this. His name is Dr. Charlie In. He is not a ikan bilis from nowhere..... His company is doing wealth enrichment firm helping individuals and businesses achieve their true worth. In short, you can say he is a Consultant, Master Trainer, Invester, Lecturers, Researcher, Chairman of certain association, Manager of so and so company .......... (overhere, I don't talk much about his portfolio.)

Currently, due to his work, he need to station a 2-3 weeks in China once a month so he fly here and there......... And according to his point of view, he told us........ Right now, Singaporean really must work very hard. We must run 2 times the speed of China, we must 2 times as hardworking then China. If not, we will lose out very fast and limited space for us to stand.

Of course, everyone of us know China is awaken.......... and their speed is really very fast......... everyone can tell this point...... but you know it, and did you really do something about it? Did you move on or did you still marching on the same spot (Hanta taki)?

What I want to say here is not that we must compete with China....... but at least we must know where we stand.

Government is right, we need to learn new skills. Keep learning new things. Keep upgrading..... but please not only in term of paper. Paper is important and skill is important too. 活到老学到老！

Then he talked about Singapore Customer Services...... haha..... Which I always observe Singaporean how to serve customer....... He told us, Singapore Customer Service always can't improve, do you know why? Because we only know what is G.S.T.

What is G.S.T? Not the GST taxes lah........

G = Greeting.
When customer walk into the shop, greet them.

S = Smile.
Always smile to your customer.

T = Thank you.
Always say thank you when customer leave the shop.

So this G.S.T is really come out sincerely from their heart, or they were asked to do so then they do it?

You and me sure know the answer right!!!

In this seminar, he remind us........ do thing with your heart & soul, sincerely and love. Offering things with your heart open....... Do it with your passion. Not only dollars and cents.

Then he also remind us...... we as a trainer is a very good opportiunty for networking. Eventually, our students / participants will become our BIG potatoes in the market. Our database will gain bigger and bigger each day.

Then he also teach us a tip during the class or giving a speach........ he mentioned that when we are teaching look for a focus point. Look at someone that is always supporting you, believe in you. How to spot it? By looking at someone always smile at you, knotting his/her head, give you a supporting look. Don't look at those students that give you black face, shaking their head or don't even one to look at you. The effect will be opposite when you look at different students. This will really affect your teaching during that class / speach.

Yes. He is right, there is once a student always give me question marks look. Ended up I become more and more nervous and did not teach well at that lesson. Hehe......

Ya, ya.... all this sound very familiar right...... have been heard it some where there right? Hehehe...... I believe everybody know, but just a matter that do you always remember it in mind or not. Did you use it practically or not.

I heard all this when I join the Leadership training course in CC........ wow...... really long time did not attend this kind of enrichment seminar liao..... Is really a good refresher. I never think that attending PA seminar can feel so good........ I always work in SME company, so can say never have enrichment seminar before So I always need to source my way out.

Of course he teaches us many many other things too...... His speach is really 生动 to me lah........

At that seminar, I get to know some other trainers in different aspect too. There are trainers doing film shooting, wellness of health, Arts, printing T-shrit, Hip Hop, etc......... You see, this is another networking again........ :)

Ok, end here...... hopefully, there is more interesting seminar coming up.